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Why Choose R&R Home Care, Inc.

Finding the right home care agency best suited for your needs requires research and effort. Important factors to consider include the quality of care to be received, availability of needed services, personnel training, expertise and credentials, and coverage provided by the payer.

To assist you in your efforts we have provided a Home Care Review Checklist to help you select the right home health agency for you and your family.

Visit www.medicare.gov - click on Compare Home Health Agencies for information on how well the home health agencies in your area care for their patients.

We are confident that once you compare R&R Home Care, Inc. to other agencies, you will choose us.

We encourage you to print this page and use it as a guide in finding a home care agency.

Home Care Review Checklist
provided by R&R Home care

QUESTION

R&R HOME CARE RESPONSE
1. How long has R&R Home Care, Inc. been serving the community? R&R has been serving New Orleans and the Lake Pontchartrain Community since 1990.
2. Is the R&R Home Care, Inc. accredited with by The Joint Commission? Yes. R&R Home Care, Inc. has been accredited by The Joint Commission since 1995. The public may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or register complaints about a Joint Commission-accredited health care organization by either calling 1/800-994-6610 or emailing complaints@jcaho.org
3. How Many Deficiencies has R&R Home Care, Inc. received on State and Federal Surveys? Zero. In fact, R&R HOMECARE has not received a deficiency in the last 16 years.
4. Does R&R Home Care, Inc. provide literature explaining its services, eligibility requirements, fees, and funding sources? Yes. Call our office in Metairie (504) 828-1551, Mandeville (985) 624-3800 or Slidell (985) 649-3800 for additional information.
5. Does R&R Home Care, Inc. assign a supervisor to oversee the quality of care for patients? Yes. R&R Home Care, Inc. assigns an RN Case Manager to coordinate all aspects of care between the patient, the patient's family and multiple medical providers.
6. Does the R&R Home Care, Inc. educate family members on the type of care that is being provided? Yes. R&R Home Care, Inc. feels that this is a vital role to the overall health and well being of the patient. Family education is an integral part of our process.
7. What procedures are in place to handle emergencies? R&R Home Care, Inc. has an RN on call 24 hours per day to handle any and all emergencies that might arise.
8. Does R&R Home Care, Inc. have a Corporate Compliance Plan designed to prevent fraud & abuse? Yes. R&R Home Care, Inc. has a comprehensive written plan that commits to "zero" tolerance of fraud & abuse.
9. Is the agency listed as one of the top performers of outcomes on Medicare's web site? Yes. R&R Home Care, Inc. has received recognition and awards for it's outcomes by the Louisiana HealthCare Review.

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